Case51:Do young people today do not understand their job position?
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fifty-first sign |
Category: Personal and
Family Financial Planning Spring is about to fade
, Yingsheng is getting old, and Hongying is dying. The people in the
painting hall are still in the rain , and the Pingshan is half -covered by
the fragrance . The secret appointment
is heavy, and the love is full . Linghua dust is full of careless photos. Leaning on the building
was speechless and wanted to ecstasy, and the sky was bleak with grass. Tasha robbery |
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poetry |
This poem expresses the feeling of hurting spring and thinking far away.
In the poem, the protagonist is alone in the boudoir, and is bored. The poet
uses dictionaries to express his cherished feelings through herbs. |
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main appeal |
Sports and Tourism and Leisure Services Customer Service 46-50 years old Do young people today do not understand their job position? Having worked in customer service for more than 10 years, I have worked
in many industries, ranging from direct marketing , airline contracting, TV
media, etc., from telephone to face-to-face, whether it is normal response to
customer complaints, or even visiting customers in person. Almost all of them
have experienced that with the progress of the times, telephone customer
service has gradually been replaced by text customer service and even robots,
but the service has been greatly reduced. A year and a half ago, due to the
health problems of the elders at home, I chose to concentrate on caring at
home, and only recently returned to customer service . The workplace , but
now most of the workplace is dominated by young people. I joined a
small-scale company a while ago, and there are less than 5 colleagues in the
office. On the first day of my work, a colleague of a certain position was
completely unfamiliar when introducing a new person. The manager, and even
other colleagues did not tell the company how to handle the business when she
was on vacation (the company has a system that can be used, but it doesn’t even teach how to use it,
because I want to tell the customer what to do). Later, I found out that she
has a strong emotional defect. My colleague is very young, so I hope the new
colleague can be of the same age, but I don’t know
that the boss thinks differently from her. In the absence of other colleagues
to ask for advice, I can only explore on my own. If I really don’t know, I can only ask the boss . In the office, as long as the
calls and messages are returned a little bit slowly , no matter whether she
is dealing with something at hand, she will be furious. Even when there is a
little more traffic , the colleague will be rude to customers until the colleague
returns from vacation. After inquiring, I found that this long-standing
problem was still unresolved (this is also the reason for the high customer
service turnover of the company). The boss felt it but did not face up to the
situation. After much consideration, even though the job was hard to find, I
still chose to leave. The company's business is actually not difficult and
not much, but as a customer service person, I don't understand the basic
elements of the job. Are today's young people being too much of themselves or
am I outdated? |
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Health
check result |
Xinxin EAP little expert responded: It is not easy for the company to find employees Most of the original
employees have military exploits, so the boss will miss the old feelings If you choose to leave, keep walking forward, don't look back |
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Remark |
The "king" medicine in this case is to find your
own work rhythm. Everyone comes to the company with different expectations.
The questioner believes that the company should improve personnel issues so
that everyone is dedicated and happy. In the face of an unsatisfactory
workplace, choose to leave. But as long as there are people, there are rivers
and lakes. Leaving may not solve the problem of getting along in the
workplace. After all, it is necessary to cultivate the ability to get along
with all kinds of people. |
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King, minister and envoy |
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