Case51:Do young people today do not understand their job position?

 

fifty-first sign

Category: Personal and Family Financial Planning

Spring is about to fade , Yingsheng is getting old, and Hongying is dying.

The people in the painting hall are still in the rain , and the Pingshan is half -covered by the fragrance .

The secret appointment is heavy, and the love is full . Linghua dust is full of careless photos.

Leaning on the building was speechless and wanted to ecstasy, and the sky was bleak with grass.

Tasha robbery

poetry

This poem expresses the feeling of hurting spring and thinking far away. In the poem, the protagonist is alone in the boudoir, and is bored. The poet uses dictionaries to express his cherished feelings through herbs.

main appeal

Sports and Tourism and Leisure Services Customer Service 46-50 years old

 

Do young people today do not understand their job position?

Having worked in customer service for more than 10 years, I have worked in many industries, ranging from direct marketing , airline contracting, TV media, etc., from telephone to face-to-face, whether it is normal response to customer complaints, or even visiting customers in person. Almost all of them have experienced that with the progress of the times, telephone customer service has gradually been replaced by text customer service and even robots, but the service has been greatly reduced. A year and a half ago, due to the health problems of the elders at home, I chose to concentrate on caring at home, and only recently returned to customer service . The workplace , but now most of the workplace is dominated by young people. I joined a small-scale company a while ago, and there are less than 5 colleagues in the office. On the first day of my work, a colleague of a certain position was completely unfamiliar when introducing a new person. The manager, and even other colleagues did not tell the company how to handle the business when she was on vacation (the company has a system that can be used, but it doesnt even teach how to use it, because I want to tell the customer what to do). Later, I found out that she has a strong emotional defect. My colleague is very young, so I hope the new colleague can be of the same age, but I dont know that the boss thinks differently from her. In the absence of other colleagues to ask for advice, I can only explore on my own. If I really dont know, I can only ask the boss . In the office, as long as the calls and messages are returned a little bit slowly , no matter whether she is dealing with something at hand, she will be furious. Even when there is a little more traffic , the colleague will be rude to customers until the colleague returns from vacation. After inquiring, I found that this long-standing problem was still unresolved (this is also the reason for the high customer service turnover of the company). The boss felt it but did not face up to the situation. After much consideration, even though the job was hard to find, I still chose to leave. The company's business is actually not difficult and not much, but as a customer service person, I don't understand the basic elements of the job. Are today's young people being too much of themselves or am I outdated?

Health check result

Xinxin EAP little expert responded:

It is not easy for the company to find employees Most of the original employees have military exploits, so the boss will miss the old feelings

If you choose to leave, keep walking forward, don't look back

Remark

The "king" medicine in this case is to find your own work rhythm. Everyone comes to the company with different expectations. The questioner believes that the company should improve personnel issues so that everyone is dedicated and happy. In the face of an unsatisfactory workplace, choose to leave. But as long as there are people, there are rivers and lakes. Leaving may not solve the problem of getting along in the workplace. After all, it is necessary to cultivate the ability to get along with all kinds of people.

King, minister and envoy

中文

日文

英文

 

運動─健身運動【君】

スポーツ-フィットネス【君】

Sports-FitnessMonarch

 

資訊─通信軟體【君】

情報通信ソフト【君】

Information-communication softwareMonarch

 

心靈成長─自我對話【君】

精神的な成長-セルフトーク【君】

Spiritual Growth - Self-talk Monarch

 

試用期評估─員工試用期改善計畫【君】

試用期間評価-従業員試用期間改善計畫【君】

Probation Period Evaluation - Employee Probation Period Improvement PlanMonarch

 

試用期評估─員工管理諮詢【君】

試用期間中の評価-従業員経営コンサルティング【君】

Evaluation during the probationary period-employee management consultingMonarch

 

人際─與主管懇切溝通【君】

対人關係─上司と誠実にコミュニケーションをとる【君】

Interpersonal Communicate sincerely with the supervisorMonarch

 

財務─理財與開源【君】

ファイナンス-ウェルスマネジメントとオープンソース【君】

Finance - Wealth Management and Open SourceMonarch

 

財務─擬定消費計畫(記帳)【君】

財務-消費計畫の策定(會計)【君】

Finance - formulating consumption plans (accounting) Monarch

親子─找到屬於自己的工作節奏【君】

親子─自分の仕事のリズムを探す【君】

Parent-child Find your own work rhythmMonarch

 

人際─新手主管業務面【君】

対人關係─初心者スーパーバイザービジネスサイド【君】

Interpersonal novice supervisor business sideMonarch

 

人際─新手主管心態面【君】

対人關係-初心者スーパーバイザーメンタリティ【君】

Interpersonal - novice supervisor mentality [Monarch]

 

家庭照顧─育嬰留停【君】

ファミリーケア-ナーシングステイ【君】

Family Care-Nursing StayMonarch

 

婚姻─消除婚姻恐懼感【君】

結婚-結婚の恐怖をなくす【君】

Marriage - Eliminate the Fear of MarriageMonarch

中文

日文

英文

心靈成長─人生清單【臣】

精神的な成長-人生のチェックリスト【臣】

Spiritual Growth - Life ChecklistMinister

 

政府部會資源─1925安心專線【臣】

政府省庁および評議會のリソース─1925年のAnxinHotline【臣】

Government Ministries and Council Resources 1925 Anxin Hotline Minister

 

政府部會資源─免費轉介服務【臣】

政府省庁リソース-無料紹介サービス【臣】

Government Ministry Resources - Free Referral Service Minister

 

人際─適度表達自我【臣】

対人關係-中程度の自己表現【臣】

Interpersonal - Moderate Self-Expression Minister

 

親子─家務分工【臣】

親子家庭分業【臣】

Parent-child-household division of labor officialMinister

 

       

人際─專注當下充實自己【臣】

対人關係─現在に焦點を合わせて自分自身を豊かにする【臣】

Interpersonal Focus on the present to enrich yourself Minister

 

人際─逆向思考永不放棄【臣】

対人關係-逆思考は決してあきらめない【臣】

Interpersonal - Reverse Thinking Never Give UpMinister

中文

日文

英文

 

親子─建立信任【佐】

親子-信頼の構築【佐】

Parent-child - building trust Associate

 

親子─同理心【佐】

親子─共感【佐】

Parent-child empathy Associate

 

人際─學會察顏觀色【佐】

対人關係─顏の色を観察することを學ぶ【佐】

Interpersonal learn to observe the color of the faceAssociate

 

人際─調適心態【佐】

対人關係─メンタリティの調整【佐】

Interpersonal Adjustment of Mentality Associate

 

健康─評估調職耐心適應【佐】

健康-評価、転送、忍耐と適応【佐】

Health-Assessment, Transfer, Patience and AdaptationAssociate

 

財務─冷靜購物【佐】

金融-落ち著いて買い物【佐】

Finance-Shopping calmlyAssociate

 

退休生活─退休後的人際關係【佐】

リタイアメントライフ-リタイア後の人間關係【佐】

Retirement Life - Relationships After Retirement Associate

 

退休生活─申請長照服務【佐】

退職後の生活-介護サービスに申し込む【佐】

Retirement Life - Apply for Long-Term Care ServicesAssociate

使

中文

日文

英文

 

財務─設立消費障礙【使】

金融-消費障壁の設定【作る】

Finance - Setting Up Consumption Barriers Make

親子─ 交友圈【使】

親子─デートサークル【作る】

Parent-child Dating circleMake

 

人際─OneSection One Family【使】

対人關係─OneSectionOneFamily【作る】

Interpersonal OneSection One FamilyMake

 


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