Case35：customer is unreasonable?
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thirty-fifth sign |
Category: Work and Life
Issues Assistance Lin Hua thanked
Chunhong, too hurried, helpless, the cold rain came in the morning and the
wind came in the evening . Rouge tears, leaving
people drunk, when is it heavy? Naturally, people hate water forever . meet and greet Li Yu |
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poetry |
This poem was written in the later period of Li Houzhu , and it was
written about his frustration during the confinement period, which was
especially painful. The poet wrote Lin Hua , in fact, he deeply entrusted his
own thoughts of subjugating the country. |
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main appeal |
customer is unreasonable? Hello seniors~ My background: I am 30 years old this year and have been working in
public relations for about 2 years. I have to face many bosses and clients of
all kinds, and the basic skills to deal with advance and retreat are also
decent, but occasionally I still have misunderstandings with clients on
docking, which leads to unpleasantness. It will also cause customers to
distrust me in the long run, and it will also put me under great pressure in
the long run. The question I want to ask: If I encounter a customer who is
unreasonable, what should I do to make up for the loss? What should I do? |
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Health
check result |
Xinxin EAP little expert responded: Find out the rules of the game and the interests behind the opponent's
demands |
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Remark |
The "king" medicine in this case is spiritual
growth - self-talk. The questioner asked the customer what to do when he was
angry. In fact, the customer will only be angry when they are not satisfied.
At this point, you need to find out the reasons behind it, and then think
about what to do with the company's current resources and regulations. Next,
find out your own work rhythm, take the initiative to discover problems, and
let customers have no chance to get angry. |
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King, minister and envoy |
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